ReGain Online Therapy Review

Couples therapy is a specific type of therapy in which a couple attends therapy together, often to work on things in their relationship. Some seek couples therapy before getting married to ensure that they are prepared for the commitment, while others seek it to recover following an affair, minimize conflict in their relationship, or decide whether or not they want to stay together.

Couples therapy differs from individual therapy because it focuses on the relationship rather than the individual, and often it does not involve diagnosing someone with a particular mental health issue. Because of this, many health insurance plans will not cover couples therapy even though it can be very beneficial in improving communication, reducing relationship distress, and improving the mental health of both parties in the couple.

For this review, we surveyed 105 users of ReGain about their experiences and sent the company a questionnaire. We evaluated things like cost, accessibility, what services it offers, and who it treats; we also sent questionnaires to the companies. My partner and I also signed up for therapy ourselves to test its services. 77% of those we surveyed reported that their experience with the platform was positive, and we agree.

What Is ReGain?

As an online therapy platform designed for couples, ReGain was founded in March 2016 to provide therapy focused on improving relationships. It is owned by BetterHelp and has over 12,000 licensed therapists providing care across all 50 states.

According to its website, ReGain seeks to “change the way people get help facing relationship challenges by providing convenient, discreet, and affordable access to a licensed therapist. ReGain makes professional therapy available anytime, anywhere, through a computer, tablet or smartphone.”

ReGain, unlike its parent company BetterHelp, has not gotten a lot of media attention, but reviews from users have overall been positive.

What It Offers

ReGain allows you to sign up for individual therapy or couples therapy, though in both cases, the focus of your sessions will be on relationships because the platform markets itself to couples who want help connecting, communicating, and improving their relationships.

If you sign up for individual therapy on the platform, you do have the option of inviting your partner at a later time. If you sign up for couples therapy, you will create a shared account that both you and your partner have access to. 

You both can message your ReGain therapist through the platform at any time, and can schedule weekly video or phone sessions. Therapists answer messages within one business day. Therapists can share worksheets and educational resources through the platform as well.

When working with our therapist, she provided us with worksheets at the end of each session based on what we had talked about. She chose resources that fit our presenting concerns and what we said we wanted to work on. We were able to submit them back to her prior to the next session. She also sent us messages checking in between sessions to ensure the worksheets made sense and that we found them helpful.

Who Is ReGain For?

ReGain says its services are for individuals and couples who want to receive therapy through telehealth. Its website indicates that it can help with issues including premarital counseling, discernment counseling, marriage therapy, and other presenting concerns. Specific specialties may vary depending on your location, as ReGain will only match you with a therapist who is licensed to practice where you are.

How Much Does ReGain Cost?

ReGain only offers one subscription option which, on average, costs between $60 and $90 per week billed every four weeks, with the rate varying based on “location, preferences, and therapist ability.” When we reached out to parent company BetterHelp, the company confirmed that it engages in surge pricing based on supply and demand and that there is no fixed pricing by state or location. As a result, if you live in a place where there is more demand for therapists, your subscription prices may be higher than they are for people in other states. 

Since the price is not locked in, this cost variation may very well be a deal-breaker for some users who can’t find out their specific price until they’ve completed the intake process, only to get locked in at a higher subscription price just because of the timing of when they needed help. This poses a huge barrier to care for people who cannot afford the higher surge prices.

You can choose between three different billing schedules, though: weekly, monthly, or quarterly. You pay a higher rate to be billed weekly or a lower rate to be billed quarterly. 

Payment information on ReGain’s website is straightforward, but it does not provide information about different payment schedules until you sign up and log into your account settings. Its FAQ page indicates that you can cancel “at any time, for any reason,” though you continue to have access to the platform until the time already paid for has elapsed. You are not refunded if you cancel your account early.

Does ReGain Accept Insurance?

ReGain does not accept insurance or work with insurance plans, so you do have to pay for services out-of-pocket. 

However, given the emphasis on couples therapy, it is unlikely that you would be able to pay with insurance even if the platform accepted it, as very few insurance companies cover couples therapy.

ReGain’s website also indicates that its weekly fees are comparable to office co-pays. However, many insurance plans have co-pays of $50 or $25. Additionally, plans with deductibles might cover sessions at 80% or even 100% after the deductible is met.

Does ReGain Offer Discounts?

As mentioned above, you can get a discounted rate by paying by monthly or quarterly. In addition, ReGain also has income-based scholarships to offset the cost of care for those who qualify. You can find discount codes for your first month via search engines, and the company offers discounts to certain groups, including military veterans and students.

Navigating the ReGain Website and App

When you pull up the ReGain website, you are greeted with a stock photo of a couple hugging beneath an animated message encouraging you to “regain” several things, including companionship, trust, passion, communication, and intimacy. 

The home page has soft shades of blue with some red, which had a calming effect on me when I first viewed it. It asks, “Serious about saving or improving your relationship? Get professional therapy from a licensed therapist,” and offers “Individual and couples therapy. Anytime, anywhere.”

The top menu provides links to Advice (articles and blog posts), FAQ about the platform, Reviews, a Contact form for customer service, and a Login for existing users. 

At the bottom of the page, you can view the Terms & Conditions, Privacy Policy, Cookie Settings, Web Accessibility, and a link to resources for anyone who may be in a crisis (for whom ReGain’s online therapy services are not recommended). 

We found the website navigation to be intuitive and user-friendly. I created the account and had them send an invitation to my husband, and he was able to sign up and join the account without issue. The Frequently Asked Questions page had helpful information about the process and policies. Neither of us noted increased ads after starting the program.

The navigation and setup of ReGain are very similar to BetterHelp’s other platforms, including Teen Counseling, Faithful Counseling, and Pride Counseling. Some of the Frequently Asked Questions have identical answers across the platforms.

Of the users we surveyed, 53% found ReGain’s website easy or very easy to navigate, and 87% indicated that the sign-up process was easy or very easy.

ReGain does not seem to have profiles on Twitter, Instagram, or TikTok. It has a Facebook page, which currently has a most recent post from February 2017.

Does ReGain Have an App?

ReGain has an app that is available on the Apple and Google Play stores. It is free to download, and you can sign up through the app or log in to an account you created elsewhere. The app has very similar navigation to the website, with easy-to-find links. You can message your therapist, complete worksheets, and join sessions when logged into the app.

Signing Up for Therapy at ReGain

ReGain’s home page invites users to “Get started” with a large, blue button in the center of the page, as well as in the upper right corner of the homepage. 

Sign up is quick, taking less than 10 minutes, but requires you to answer several questions about yourself, your relationship, and what you need from therapy.

Questions include whether you are creating an individual or couple’s account, demographic information about yourself (including your sexual orientation, gender identity, and age), what state you are located in, what previous therapy experiences you’ve had, and whether you are experiencing domestic violence.

It is generally considered inappropriate to engage in couples therapy when domestic violence is present in the relationship. However, even though ReGain requires users to indicate whether or not they are experiencing domestic violence, you can continue the sign-up process even after selecting yes.

If you indicated that you are registering for couples therapy, after one user completes the sign-up, an invitation goes to the other user. That user is asked the same set of questions when they join the account, and users do not see each other’s answers.

In general, the questions are easy to navigate and all present with multiple-choice answers so you can keep moving through to sign-up quickly.

However, when indicating your gender identity, ReGain offers “Man,” “Woman,” or “See more options.” If you click to see more options, there are choices for various nonbinary or fluid identities, but it did stand out to us that you have to take this extra step.

After finishing the questionnaire, you are prompted to input payment information. This screen includes information about applying for financial assistance. The default setting charges you for four weeks at a time, but you can change your subscription to the weekly or quarterly payment plans if you prefer.

It’s worth noting that when we first signed up, we actually were matched with two therapists for this project, but we did not meet with the first therapist we matched with because I had a pre-existing professional relationship with her as a therapist myself. This is not uncommon in a state like South Dakota where there are a lot of small towns and not many providers available, but because of the dual relationship, I requested to change before we had any sessions. 

There is a link in the profile that lets you do this with one click. I did not see the link right away and filled out the contact form, but it was not difficult to find. Customer service responded to my email within a couple of hours with specific and helpful instructions. We were able to view the first therapist’s policies and profile before we made the switch.

Once you complete the sign-up process and enter payment information, you’ll receive a message saying that you can be matched with a therapist within 48 hours, though it often occurs more quickly. We got our match within two hours. You’ll receive an email when your match is made, and in that email, you can view that therapist’s bio and profile, including a photograph. You can add a profile picture to your account as well if you want to, but this is not required. The therapist’s bio is pretty detailed, including information about their qualifications, what university they attended, certification and licensure information, their approach to treatment, experience, specializations, and the types of service they offer, whether that is messaging, phone, and/or video sessions. 

When we matched with our first therapist, the platform seemed to take our preferences into account. However, when we switched and had options, the options included therapists whose demographics did not match what we had requested. This might happen in areas like South Dakota where not a lot of providers are available, so you can’t always get someone who meets all your requests.

Of those we surveyed, seventy-two percent of users were satisfied or very satisfied with the therapist options on ReGain, and 63% rated the therapist qualifications as very good or excellent.

How Do Therapy Sessions Work at ReGain?

Once you are matched to a couples therapist, you can schedule live sessions right away through your personal portal and/or the app.  You book a time directly yourself with the scheduling calendar in the portal, though if you are having trouble finding a time that works for you, you can also message your therapist with questions or let them know you can’t find a time that works.

You can schedule sessions via video or audio, though you are encouraged to use video sessions so that you and your therapist can see each other. Audio sessions might be more comfortable for someone very anxious about their session, and turning off video is one way to troubleshoot connection issues if your wifi is spotty or unstable. You and your partner can log in from one device or separate devices if you join the session from different locations—a new feature that ReGain has added since we reviewed them last year.

Before we could schedule our first session, we were presented with informed consent information provided by our therapist. (This occurred again after we changed therapists, with different wording, suggesting that each therapist can tailor their policies based on their practice, which allows for both individual therapist style and for clients to make requests based on their needs and preferences.) 

We were also prompted to provide emergency contact information and certify that we understood that the platform was not appropriate for crisis intervention.

Live Video Sessions

Our initial session was 45 minutes long, and subsequent sessions were 30 minutes. This is short for couples therapy–many individual sessions are typically 45 minutes, and often couples therapists will have 60 or even 90-minute sessions to ensure that there is enough time to address everything that comes up. To join the session, you simply log in and wait for the therapist to initiate the session. Our therapist logged into the video session on time and the first session focused on establishing our goals for treatment and getting some general background information on us. 

After each session, she sent us worksheets and activities we could do in between sessions to improve our communication and work towards the goals we’d established. Each worksheet included a question about how helpful we found it so that she could choose appropriate activities for us based on our feedback. 

When she sent us a worksheet, it appeared in our ReGain inbox, and clicking the worksheet took you to the worksheet on ReGain’s website. Once we filled out the worksheet, we could submit completed worksheets easily by clicking “Submit” at the bottom of the page, allowing her to review them before our meetings.

Before each session, we received email and text reminders 24 hours in advance, 30 minutes before, and five minutes before the session was scheduled to start. While we didn’t mind receiving both text and email reminders each time,  you can go into your settings to indicate you only want email or text reminders.

The video platform on ReGain worked well for us. We did not have issues connecting to the platform, seeing or hearing our therapist, or allowing her to see and hear us. There was some background noise from someone using a microwave in another room in the therapist’s office (the sessions were not interrupted, and there was no one else present in the room, but this was a bit distracting). Overall, though, the platform was very user-friendly, and the technology worked well.

All communication with our therapist was through the ReGain platform, which we could access online or through the app, in the inbox that you access when you log in.

In between sessions, our therapist responded to messages we sent within 24 hours. Her responses were thorough and addressed any questions we included. There was an option to mark messages as “urgent,” which we did not use during our trial. I can see this option being useful so that clients can indicate if they are hoping for a sooner response, but this option could also lead to clients relying on the messaging platform for emergencies or crises, which would not be appropriate.

We could both see all messages from each other and the therapist. Our therapist let us know very clearly that this feature is intended to allow us to check in, send her updates, and ask questions, but the messaging application itself was not intended as therapy. It is essentially like being able to email your therapist in between appointments, but all messages include your partner.

What Happens If I Miss a Session?

As noted, you are given one session per week as part of your ReGain subscription, which you schedule in your portal. You can also reschedule or cancel appointments in this same place. If you cancel, your therapist might not have additional availability that week, especially if you cancel very close to your appointment time. Our therapist made a point of letting us know that she could add additional times if nothing listed worked for us, though.

Though therapists had flexibility with policies, the therapists we connected with had the same cancellation policy as each other, which was that we could choose another appointment in the same week based on their listed availability. Information about cancellation policy or missed appointments is not available on ReGain’s website.

Switching Therapists

If you feel like the therapist you were matched with is not a good fit for your needs or you simply want to change therapists, it is very easy to switch. 

When you log into the platform, click your name in the upper right corner of the screen. The third option says, “Change therapist.”

This option is easy to find, but I did not see it right away so I contacted customer support for help. They responded quickly with concise, step-by-step directions to help me.

If you choose to change therapists, you are asked about preferences for a new therapist, including gender, religion, age, and language spoken. However, when I changed therapists on the platform, I indicated a preference for a female therapist and was given options for male and female therapists, so these preferences do not always filter out therapists who do not meet your reported criteria.

Although ReGain initially matches you to a therapist, when you change therapists, you are given two to four options to choose from. This could be a good option for clients who are looking for something specific that the match did not account for. You can review therapist profiles and choose the therapist that you think is best for you using information including availability, areas of specialization, and a bio with information about the therapist. All therapist options provided were licensed in our state.

You can also provide information about why you are changing therapists to improve your experience with the platform. 

According to our survey, forty-nine percent of ReGain’s users plan to still be using the platform in six months, and 45% plan to still be using the platform in one year. This was in the top two of all the platforms in our survey.

66% of users indicated they have changed therapists on their ReGain platform at least once. 90% were able to switch therapists through the website without needing assistance from customer support.

Pausing or Canceling ReGain

ReGain’s website indicates that you can cancel at any time. However, your subscription continues until the end of the pay period you have already purchased, and you cannot get a refund for discontinuing early. Under your account, you can change your subscription and indicate that you do not intend to renew. Until the pay period ends, you can still access your messages, message your therapist, and have weekly appointments.

Quality of Care and User Satisfaction

ReGain’s website states that they only employ licensed therapists and will match you to someone licensed where you are. My experience with the company was consistent with this, and I was only given the option to meet with therapists who were licensed, qualified, and practiced in my state.

The therapist we ended up meeting with was professional, listened to us, and was able to meet our needs. She worked with us to create goals based on our experiences and provided us with worksheets and activities that fit in with those needs.

Searching reviews for ReGain online reveals overall positive feedback from users who feel they were able to work with qualified therapists who were a good fit for them. And our survey found the same. 

51% of users in our survey indicated that all their needs were met by their ReGain therapist, and an additional 29% indicated that most of their needs were met. However, providers and users alike have expressed concern about ReGain’s connection to BetterHelp, as this platform has been widely criticized for underpaying therapists and not properly protecting client privacy. When we reached out with our company survey, BetterHelp declined to answer questions specific to any of their platforms and instead simply indicated that policies are the same for all of them.

As we were using the platform, we were invited to provide feedback about our therapist after about one week. The survey indicated that our therapist would not see our comments, so we could be honest about our experience. We were given one review to complete about our experience.

We provided positive feedback because we felt that our therapist was wonderful, qualified, and met our needs well. Afterward, we received an invitation to review ReGain on third-party review websites. This concerned me because Principle 5.05 of the ethics code of the American Psychological Association states, “Psychologists do not solicit testimonials from current therapy clients/patients.”

Users that we surveyed listed many positive qualities. Many indicated that the platform is easier to use compared to other platforms they have tried, and the therapists available have more specialized experiences and training compared to other platforms. This makes sense, as ReGain specifically provides couples therapy, a niche service.

Overall, though, the care we received through ReGain was high quality, but the platform itself raises some ethical questions.

Privacy Policies

ReGain’s privacy policy is available on its website. It opens by stating, “Your privacy is extremely important to us. We are constantly putting a great deal of thought, effort, tools, resources, and procedures in place to protect and safeguard your privacy.”

It goes on to explain that some information is collected, used, and stored by the platform. This information includes data about site visitors, browsing information, the information provided at sign-up, information about sessions, and information about communication between clients and therapists.

ReGain says that it uses this information to communicate with users, deliver services, and “measure and improve the quality, effectiveness, and delivery of our services.” It notes that it will also comply with law enforcement and follow state and federal laws about disclosure.

However, the policy also indicates that ReGain may disclose stored information to third parties for “business purposes,” including sharing information with “vendors and service providers,” and with “affiliates within our corporate group.” In addition, the policy indicates that information may be used for targeted advertising or “for other business reasons.” This means that information you provide to your therapist in the context of your treatment could be used to target advertisements to you or be sold for profit, which is a privacy violation and might make users feel unsafe or uncomfortable using the platform.

In the United States, all licensed providers are expected to comply with federal laws and guidelines around confidentiality and privacy. Those who provide telehealth are required to use encrypted communications that comply with these laws as well. As a psychologist, I would not feel comfortable working for a platform that did not prioritize confidentiality and did not comply with these laws.

The privacy policy indicates that communications with your therapist are encrypted, but does not indicate whether or not the platform is HIPAA-compliant (a federal law protecting personal health information).

ReGain vs. Its Competitors

ReGain is very similar to other online therapy platforms, with the added specialization of working with couples and offering relationship-focused therapy. You and your partner can share an account and match with therapists who have experience in relationship work. You have the option of messaging your therapist at any time and from any device, and you can schedule live sessions every week.

Some similar platforms offer pay-as-you-go services, where you are only billed for sessions you attend. Others, such as Talkspace, offer multiple subscription options so that clients can choose the frequency or length of sessions they prefer. ReGain has only one option available, which simplifies the sign-up process but leaves fewer options for the client. This means that clients cannot opt for a different approach that might be a better fit for them. It might also cause clients to remain in treatment because they paid ahead rather than because they still feel it is beneficial.

ReGain also does not have the option to bill your insurance or seek reimbursement from insurance. Although it states that it tries to keep prices comparable to a co-pay, this can make the platform inaccessible to low-income prospective clients whose insurance might not include a co-pay or out-of-pocket expense. According to the Agency for Healthcare Research and Quality, the average co-pay in the United States is $24. Additionally, sliding scale services can be as low as $0, and Open Path, a platform that connects clients to therapists with sliding scale rates, offers session rates of $30 to $60.

Overall, clients looking specifically for couples therapy are likely to find a qualified therapist through ReGain. While other online therapy companies may offer couples therapy, ReGain specializes in this service and focuses primarily on offering care to couples.

Final Verdict

ReGain offers convenient relationship therapy by licensed providers. Individuals or couples can connect with therapists who specialize in this type of therapy, change therapists easily, utilize multiple communication formats, and receive resources from their therapist quickly and easily. The platform is intuitive and user-friendly, and customer support is responsive to any questions or difficulties you have.

Many couples struggle with scheduling sessions due to finding times that work for both them and their therapist, as well as commuting to in-person sessions. ReGain’s platform allows couples to join sessions from separate locations or the same location and makes scheduling and rescheduling easy. This is perfect for couples with busy schedules who have trouble getting to in-person sessions simultaneously, those who are separated, and those who prefer the convenience of being seen from home. 

Like its parent company, BetterHelp, ReGain’s privacy policy has some red flags, including indicating that they may share data and information from sessions with third parties, use client information for advertising, and do not commit to being a HIPAA-compliant platform. It also asked us to review ReGain on third-party review sites while we were still clients, which is not permitted under the APA ethics code. Overall, potential clients must be aware of the privacy risks of using a platform like ReGain. Personally, as a psychologist, I would not choose to use a platform that is not committed to HIPAA compliance and client privacy even though I was satisfied with the therapist’s expertise and qualifications.

Despite these concerns, our experience with our therapist was wonderfully positive. She was qualified, attentive, and did great work with us. Other therapists listed on the platform appeared to be qualified and licensed as well.

Methodology

To fairly and accurately review the best online therapy programs, we sent questionnaires to 55 companies and surveyed 105 current users of each. This allowed us to directly compare services offered by gathering qualitative and quantitative data about each company and its users’ experiences.

Specifically, we evaluated each company on the following factors: website usability, the sign-up, and therapist matching processes, therapist qualifications, types of therapy offered, the service's quality of care, client-therapist communication options, session length, subscription offerings, client privacy protections, average cost and value for money, whether it accepts insurance, how easy it is to change therapists, overall user satisfaction, and the likelihood that clients would recommend them.

We also signed up for the companies in order to get a sense of how this process worked, how easy to use the platform is, and how therapy takes place at the company.